Thursday, February 04, 2010

It's only hair

You probably have heard that when you painted a room and you weren't just over the moon with the color.  It's only paint you can just put another color over that brite icky color.............no problem.

Well the very same thing happened to me but with my hair color.  The following is a phone conversation I had with a customer service representative who is a supervisor with a well known hair color products company.

Me...........May I speak to a customer service supervisor.

Customer Service.............right away, please hold.

Customer Service..............Good Morning this is Andrea, how may I assist you?

Me............Andrea good morning, by any chance do you know what the color fuschia looks like?

Andrea............I think I do, yes.

Me............Well picture that color on my hair and my name isn't PINK either!!!

Andrea.................oh my word.........clearing her throat

Me..............Let me tell you a bit of background.

Andrea...............please Ma'm I'm listening.

Me...............I have used your product for years off and on.  Off because I was near a hairdresser that I felt knew what they were doing and I paid to have them color my hair.  To let you know my hair is a mousy brown with a spattering of gray, not enough to let grow and and look good but enough to make me keep on coloring my hair.  I purchase my color at Sally's Beauty Supply because they are everywhere and the bottles are always fresh.

Over the years I have been many colors from blonde to various shades of red.  Sister used to laugh when I came to visit, I would get off the plane and she would wonder what color my hair was........lol

Well Andrea my hair color is now a mixed shade or fuschia with a warm cherry coke color mixed in there.

I have always used two different colors.  I have used these very same colors for several years and suffice to say I have never washed out the color AND come out with FUSCHIA!!  I keep the color numbers in my wallet so no mistakes are made.  I am not on any medications that would affect the color process.

Andrea..................do you still have the bottles?

Me.................yep I do actually both bottles.  I got them outta the trash when I removed the towel from my head in front of the mirror.

Andrea................oh my I am so sorry.  Mrs. W are you laughing?

Me..............yes Andrea I am because there is no reason to cry and get upset with you, it's not your fault.  Something is wrong with some packaging and your production folks should know.  So give me an adress and I will be happy to send you the offending bottles and well as the peroxide bottle.

Andrea....................is your hair despite the color OK, not broken or damaged in any way?

Me................nope it's fine.  Andrea it's just a color I have NEVER EVER had before.  ANd maybe that's not a horrible thing.  You may or may not know that red fades quickly so we'll see what this fades to.

Andrea...................I don't think I would put another color on right away even if it is in good shape.  Wish all our calls were this simple and free of drama.  Thank you for being so kind.

Me.........................your welcome and NO there will be no photos but Ill be happy to send you a hair sample.

Andrea..................Oh great idea...........thank you again, enjoy your day.

Now y'all know me well enough to wonder why I didn't go off on that poor woman.................I certainly thought about it while I was waiting for her to come on the line.  But it's not her fault so why bother.  This is a new one for me that's for sure.

See ya cause I'mm off to Sally' to buy some brown to tone this down some.  Oh you should see it in the SUN!!!  No wait you shouldn't  HA!!  Remember it's only hair!

6 comments:

Allie and Pattie said...

ROFLMBO!! Okay (snicker, snicker), I'm fine now...he he he... I SWEAR I've stopped laughing. Mmmmppph.
Now- we want pictures!! (Thanks- I needed that today)

Bee said...

I am so sorry, but I am roaring with laughter rightn now. I do wish I could see that lovely sounding color.

"Andrea, do you know what color fuschia is?" Oh, my stars! That's hysterical.

And I was wondering why you didn't rip her a new one. But I bet that she, like me, had the best laugh of the day thanks to your call.

Now, I need to go dry my eyes. Please, please, please post a picture somewhere!

Moon said...

I'm sorry, I HAVE TO SEE A PICTURE OF THIS! Sorry.

Anonymous said...

Oh my gosh!!! Hee Hee. Thanks I needed a good laugh and I got one, sorry it was at your expense. Please, please, please take a picture and make sure it's taken out in the sun so we can get the full effect. Andrea didn't know how lucky she was when she got you on a day you were mellow.

Got to go and finish my laughing.. . . hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee, hee,

Kathleen

Chris said...

Fuschia and Cherry Coke sound like the perfect colors for a hip chick like you!

Have you designed your tatto yet? ;o)

k. said...

Please do another segment on the fushia hair..... give us an update. I need another laugh.